Product support

General questions

• How do I register my appliance?

  Register your appliance and opt in to receive product usage tips and other exclusive tips and usage ideas for your appliance. Simply go to Register and complete the form.

   

  *Do note that warranty registration is only applicable via online

• Where can I get a copy of the user manual?

  There are 2 options to get to manuals, by either going to the specific product page and or searching in the search bar.

• Where can I get a copy of a brochure?

  Simply go to Download a brochure to get our latest brochure with full product details and installation dimensions etc.

• My appliance is not working, how do I get it fixed?

  Please call us on the following phone lines below and we will be glad to assist you.
  Customer Care Hotline: (+63-2) 845-CARE (2273)
  Domestic PLDT Toll-Free No.: 1-800-10-845-CARE (2273)
  Mobile No. (Smart): (0998) 582-9970
  Mobile No. (Globe): (0917) 629-7198

• Where do I go for warranty queries?

  Please call us on following phone line below and we will be glad to assist you. For more information on warranty Click here.
  
  Customer Care Hotline: (+63-2) 845-CARE (2273)
  Domestic PLDT Toll-Free No.: 1-800-10-845-CARE (2273)
  Mobile No. (Smart): (0998) 582-9970
  Mobile No. (Globe): (0917) 629-7198

• I have an error code on my display of my appliance?

  Please refer to your user manual for details on what the error message means, or contact us on the following lines below and we will be glad to assist you with information about what the error message means.
  
  Customer Care Hotline: (+63-2) 845-CARE (2273)
  Domestic PLDT Toll-Free No.: 1-800-10-845-CARE (2273)
  Mobile No. (Smart): (0998) 582-9970
  Mobile No. (Globe): (0917) 629-7198